Multi-sourcing for a large application
I have worked with outsourced/Captive models for some years now. I am entering uncharted waters with Multi-sourcing. Both vendors are outsourced partners. I have read literature about multi-sourcing at an organizational level and it's advantages.
My multi-sourcing is in the context of the same application. Current team size is about 50 resources. Anyone out there with experience of this situation. I would like to hear about your success/pain-points and hope to learn from them.
And I dashed off some quick thoughts here, they arent edited or cleaned up, but you will get the idea! :)
Its a pain, but it is worth it. You will see an increase in management time, and be ready to have a very good PMO structure. Invest in some very good change management folks. Let your bosses know that some structural investments in MIS, request processing etc. need to be made, dont let your firm get tied up to the vendor provided MIS, request processing, reporting aspec. If you do, then you lose the benefit of multi-sourcing and makes it difficult to switch. Every change in contract, review and add another condition, how difficult would it be to switch to another vendor and who will pay for that?
Make sure everything is extremely transparent, dont let the vendors browbeat you about commercial confidence, the rates bit aside, there is nothing confidential. Make sure all the vendors are meeting you and your PMO team on a daily/weekly basis, following the model "get all the thieves around one table".
Build in innovation frameworks and have a competition between vendors, that will allow you to reduce (but not avoid) obselesence...
best of luck!
All this to be taken with a grain of piquant salt!!!
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