My colleague, James Gardner over at LlyodsTSB has written an excellent and thought provoking post on what civic banking means. Now this is something that British banks can take a leaf out of, see the figures here for bank customer satisfaction.
Further research commissioned to GfK NOP showed that treating customers fairly is at the core of regulation for banks and building societies. Two thirds (67%) of customers agreed that that they are treated fairly by their building society, compared to under half (48%) of bank customers. While 34% of bank customers said they did not trust their provider, just 17% of building society customers said they could not trust the advice they were given – a figure building societies will work hard to reduce even further.
All this to be taken with a grain of piquant salt!!!
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