A lung cancer patient has gone to court to stop his bank contacting him about repayment of a loan after he was called 762 times in ten months. David Lloyd, 61, and his partner, Annette Edwards, 57, owe the Halifax about £5,000. Because of Mr Lloyd’s illness, which is now in remission, they ran up an overdraft and got into arrears with their repayments.
The couple, from Manchester, claim that they were called 184 times in August last year and 169 times in September – an average of more than five calls a day. When they changed their number the bank turned its attention to Ms Edwards’s daughter. She received between 60 and 100 calls on her mobile phone in four months. Mr Lloyd said that pressure from the bank had harmed his recovery, made him less capable of working, gave him a phobia of telephones and left him with a stammer.
(Please do not try this at home!)
How not to win friends and influence people and be known for good customer service, eh?–– David Cannon, a farmer from Northumberland, sprayed manure over several NatWest branches in a dispute over his account; he later received a £300,000 settlement
–– Brian Jones, a property developer from Bristol, let off 400 stink bombs in 87 Barclays branches after the bank approached a business partner to check his creditworthiness
–– Michael Howard changed his name to Yorkshire Bank PLC Are Fascist Bastards after he was charged £20 for a £10 overdraft
–– Darryl Workman set up the website Shabby National after Abbey National decided to charge £5 for handling third-party bills
All this to be taken with a grain of piquant salt!!!
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